Customers will get their money back for dropped calls due to network problems
Customers will get their money back for dropped calls due to network problems

Customers will get their money back for dropped calls due to network problems

Frustrated Indians will soon get relief from their big headache. Yess, I am talking about frequent call drops when we are in the middle of conversation. The government is looking to make a rule for operators to compensate these dropped calls in some way to the customers. Either operators can return their extra money or give some extra talktime to make up this loss beared by customers.

Mobile phone service is getting deteriorating year by year as call rates have come down and also with the usage of smartphones, people are relying mostly on internet packs.

The Telecom Minsitry said, “they are working aggressively to ensure customers not to bear loss for something which is part of telecom operators”. Also he added, “they will try to include TRAI in this issue for resolving this matter ASAP within next sex months”.

Some telecom industry persons have said,”it will not be easy to track when call got disconnected because of network issue and when users have disconnected the call” and some others have said,”we have already started recognize this issue, and will be compensating customers for dropped calls”.

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