Flipkart has not learnt lesson from its Big Billion Day, the biggest sale that they have given on October 2014. Myntra acquired by Flipkart have again launched a Big Sale on 30th and 31st of May which turn into a failure again.
Few months back, biggest fashion e-commerce has shut its website and moved to app only mode. They have not measured the capacity that APP can bear at a time, lots of people looged into the app at the same time and customers were not getting the equal rights to access the items.
For this mess, Myntra has sent a personal apology mail to all customers of Mynta. Below is the full mail:
As you know the Appreciate Yourself Sale on 30th and 31st of May was a much anticipated event for us at Myntra. We strived to bring the best of fashion and great offers to all our customers for which we received an overwhelming response from you. However, we failed to live up to your expectations due to technical glitches that affected the experience on the App for some customers.
We are sincerely sorry if it affected your shopping experience with us, as giving you anything less than an awesome fashion shopping experience is simply not okay with us.
We would like to tell you that all the technical issues have been fixed. We at Myntra, are committed to making your shopping experience better by the day, and hope that you shall give us a chance to do that.
Yours truly, Myntra
Flipkart should not repeat this mistake again and again.